Copyright: Copyright ©1999-2001  Quantum Corporation
Citation: Copyright © 1998-2001, Quantum Corporation.    All rights reserved.    Portions of Assist Copyright © 2000 eHelp Corporation.   All rights reserved.     Information in this document is subject to change without notice and does not represent a commitment on the part ofQuantum. The software described in this document is furnished under a license agreement. The software may be used only in accordance with the terms of the agreement. It is against the law to copy the software on any medium. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the express written permission of Quantum.


Welcome

Welcome to the Assist program, which is designed to help you quickly configure Snap Servers.  Assist also helps you review server settings and upgrade the server's system software. This Assist Help system provides detailed information about using Assist to:

•	Display details about a Snap Server, including server name, TCP/IP settings, and version information.

•	Perform the initial configuration of a new Snap Server, which includes customizing basic settings such as the name, administrator password, date, time, and TCP/IP configuration.

•	Upgrade the server to a new version of system software.

•	Import Servers settings from an already configured Server.

•	Manually assign a new IP address to your server.

•	Retrieve and refresh large user group lists from a domain server. This is a special case for servers with combined user and user groups totaling over two thousand.  If your server does not require more users and groups than this, it is strongly recommended that you do not use this feature. This feature is disabled by default.

•	Start the Snap Server Web-based Administration tool, which you can use to configure the Snap Server and monitor its daily operation.

The Assist Help system applies to all Snap Server products, and uses the term "Snap Server" to refer to them all. Any variations of appearance or behavior among the different Snap Server products are noted in the pertinent Help topics.

Choosing Your Language

The main Assist window lets you define the language in which you want to view the program. If more than one language is available to you, from the pull-down selection list, select the language in which you want to see Assist windows and dialog boxes.


Using the Servers List

When you start Assist, the program searches your network for Snap Servers, and displays the list of servers in the main Assist window. While Assist is running, the program continually searches (scans) for Snap Servers, and periodically updates the list of servers. The large icon to the right of the servers list shows that Assist is scanning for Snap Servers and refreshing the server list. If the Snap Server to be configured does not appear in the server list, wait at least two minutes for Assist to scan your network.

The Snap Server's status and software version determine how you can use Assist to configure the server. Assist uses different colors to indicate the server status and software version.

 Configured Snap Servers (Green)

Servers that appear in green are running an Assist-compatible version of Snap Server software, and have previously been configured. You can use Assist to perform the following tasks on these servers:

•	Display server status and current settings.

•	Update the server to run new system software.

•	Import Server settings from an already configured Server.

•	Retrieve and refresh large user group lists from a domain server.

•	Start your Web browser, and start the Snap Server Web-based Administration tool.

 Unconfigured Snap Servers (Yellow)

Servers that appear in yellow are running an Assist-compatible version of Snap Server software, but have not been configured yet. You can use Assist to:

•	Display server details.

•	Update the server  to run new system software.

•	Start your Web browser and use the Snap Server Web-based Administration tool to configure the server.

 Unsupported Snap Servers (Gray)

Servers that appear in gray are running an older version of the Snap Server software, or a version that is not compatible with Assist. You can use Assist to:

•	Display server details.

•	Start your Web browser and start the Snap Server Web-based Administration tool.

To update these servers to the current version of Snap Server operating software, you must use the update utility you received with the server.

Changing the Format of the Servers List

The Servers list can display either small or large server icons. To switch from one icon size to another, click the List Format button [image] at the top of the list.

Displaying a Legend for the Servers List

To view a legend describing the icons in the Servers list, click the Legend button [image] at the top of the list. When you are finished, click OK.


Using the Assist Menu

In the upper-left corner of the Assist window, click the Assist icon [image] to display the Assist menu.

Click	To
Restore	Return a minimized window to normal size.
Move	Reposition the window.
Minimize	Shrink the window to an icon.
Close	Quit the Assist program.
Refresh Server List	Search the network for Snap Servers and update the Server list.
Find Server	Search for a Snap Server by name.
About Assist	View the version number for this program.


Displaying Server Details

To display details about a Snap Server:

1	In the Servers list, select the server.

2	Double-click the server name to display the Details window.

The dialog box displays the following information.

This field	Indicates
Name	The server's name. (When the Snap Server is used for Novell networking, "NW" is appended to the server's name by default. For example, SNAP30000NW.)
Server Number	The server's number. Depending on the server model, you can also find the server number on the label on the back or bottom of the server.
MAC address, IP Address, Gateway, WINS Server, Subnet Mask	The server's TCP/IP settings. For more information, see TCP/IP Networking.
Using DHCP, BOOTP, RARP	Whether or not the server's TCP/IP settings are obtained automatically using DHCP, BOOTP, or RARP services.
Software Version, Hardware Version	The server's software and hardware version numbers.
Code Page	The server's language support code page.
Discovery	The method by which the server is found: • BOOTP indicates that the server has requested that an IP address be assigned to it. • MAN indicates that the server was located by name. • RPC indicates that the server identified itself using TCP/IP. • SAP indicates that the server identified itself using Novell networking.
A minimal display of information is also available on the Version Information page.


Configuring a Server
Configuring a Server for the First Time

To perform the initial configuration of a Snap Server:

1	In the Servers list, select the server you want to configure.

2	Click Initial Setup to begin the configuration.

The Initial Setup button only appears when the server you have selected has not been configured yet. If this button is not visible, then the server you selected has already been configured. You do not need to configure the Server. To make changes to a configuration, use the Web-based administration tool.

3	Follow the instructions presented by the Initial Setup Wizard:

•	Read the Welcome page.

•	Assign a server name and administrator password.

•	Set the date and time.

•	Configure TCP/IP settings.

•	Finish the configuration.

Tip: If you have multiple Snap Servers, you can import server settings from another Snap Server on your network. Click Advanced and then Import Server to open the Import Server page, from which you can copy relevant settings from the source server to the server you are configuring.

4	When the initial configuration is complete, the server restarts and then appears in green in the Servers list.


Initial Setup Wizard Instructions

The Welcome page of the Initial Setup Wizard provides basic instructions for using the Wizard.

•	Read the instructions and click Next to proceed to assigning a server name and administrator password.  You can always click Back to return to the previous page, or Cancel to cancel the configuration process.


Server Name and Admin Password
Server Name and Administrator Password

You can rename your Snap Server and assign a password for the Snap Server default administrator users (administrator, supervisor, and root).

To rename your server and assign an administrator password:

1	Enter a name for your Snap Server in the Server Name text box.

The name can contain up to 15 characters. Valid characters include letters, numbers, hyphens, and underscores. Spaces are not allowed. By default, your Snap Server name is based on the server’s server number.

2	Enter a password for the Snap Server administrator.

The administrator, supervisor, and root users share this password. The password can contain up to 14 characters; spaces are not allowed.

If you do not enter a password on this page, the administrator, supervisor, and root users will not have a password. When you log in as one of these users, leave the password field empty.

3	Confirm the password you assigned by entering it in the Verify Password text box.

4	Click Next to proceed to setting the date and time.


Date and Time

By default, Assist automatically uses the date, time, and time zone settings on your computer to set the date, time, and time zone for your Snap Server.

•	If these settings are satisfactory, click Next to proceed to assigning the server's TCP/IP settings.

•	Otherwise, you can set the date and time for your Snap Server manually.  While configuring these settings, you can click Cancel to discard changes you don't want to save and return to the Assist main window.

To set the date and time manually:

1	Select Manually Configure The Time And Date, and then click Next.

2	Set the date and click Next to proceed to setting the time.

3	Set the time and click Next to proceed to assigning the server's TCP/IP settings.

To stop automatic adjustment for Daylight Savings Time

If you do not want the server time to adjust for Daylight Savings, click the checkmark to the left of the option to disable the feature. If a checkmark appears beside the feature, it is enabled. When you disable the feature, the checkmark disappears.


TCP/IP Settings
Assigning TCP/IP Settings

Use the TCP/IP Settings page to configure your server’s TCP/IP address.

If your network supports automatic assignment of TCP/IP settings (through DHCP, BOOTP, or RARP), these settings can be configured automatically.

If your network does not assign TCP/IP settings automatically, you must assign them on this page. Make sure that you assign a unique TCP/IP address to your Snap Server.

To enter TCP/IP settings manually:

1	Select Use Settings Below.

If you select this option, you must fill in the address boxes at the bottom of the page.

2	Enter the IP address for your Snap Server in the Server IP Address boxes.

3	Enter the subnet mask for your network in the Subnet Mask address boxes.

4	Enter the IP address of your network’s default gateway in the Default Gateway address boxes.

If you don’t want to assign a default gateway, enter 0 (zero) in each field.

5	Enter the IP address of your network’s Windows Internet Naming Service (WINS) server  in the WINS IP address boxes.

If you don’t want to assign a WINS server, enter 0 (zero) in each field.

•	If you are using the Initial Configuration wizard, click Next to proceed to the next page, where you finish the configuration.

•	If you are manually configuring the TCP/IP settings, click OK to apply your settings.


Finishing the Configuration

This page provides information about your Snap Server's configuration, and describes additional settings you might want to change. You can change such settings using the Web-based Administration tool.

To complete the initial setup:

•	Click Finish.

The Snap Server restarts and then appears in the Servers list as a configured (green) server, and the selected language is now used based on the language selection on the main dialog.


Using the Advanced Settings
Using Advanced Settings

Once you have finished the initial configuration for a Snap Server, Assist can help you perform additional, advanced, tasks.

To change a server's settings:

1	Select the server in the Servers list.

2	Click Advanced, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The Advanced window appears.

3	Click the appropriate tab on the top of the window to display a different group of operations.

Use	To
Upgrade	Upgrade the Snap Server to a newer version of system software.
Import Server	Import settings from one server to another.
Large User/Group List	Get or refresh a large user and user group list from a domain server. Used when the server has more than 2000 users and user groups.
Version Information	View version information about the server.
4	After changing settings, you must click Apply for your changes to take effect or click Cancel to discard your changes and close the window.

Note: Some settings do not take effect until you restart the server. Assist notifies you when restarting is required.


Importing Server Settings

Use Import Server settings to copy network and security settings from another Snap Server on your network to the server you are currently configuring. Importing settings does not change the server's name or IP address.

To import server settings:

1	From the Server list, select the server that contains the settings that you wish to import. Note that only servers with compatible versions of the Snap Server operating system appear in the list.

2	Click Advanced, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The Advanced  window appears.

3	Click Import Server in the Advanced window.

4	Select the source server from the Source Server To Import list (at the right).

To view information about your selected source server, click Details.

1	Select the settings to import.

Select	To copy
Network Protocols Only	Network settings, but not the source server's name or IP address.
All Server Settings	Network settings, user and group definitions, share definitions (but not the data contained within a share), and user and group access rights to those shares.
2	Click Apply to import the settings, or click Cancel to discard your changes and close the window.


Manually Setting an IP Address

If you have already performed an initial configuration on your server, the Initial Configuration is no longer available to you. You can manually assign an IP address to your server if the server has none, or if the IP address is not longer valid – for example, if the DHCP server failed to assign an address during startup.

To manually assign an IP address:

1	From the Server list, select the server that requires a TCP/IP settings modification.

2	Click IP Assignment, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The IP Address window appears.

3	Enter the correct IP address and other details, as described in TCP/IP Settings.

4	Click Apply to apply the settings and close the window or Cancel to close the window without making the changes.

Caution: An incorrect IP address assignment can cause the Snap Server to become unresponsive. If this happens, see the Troubleshooting section of the Technical Reference.


Upgrading Server Software

You can use the Assist program to:

•	Update your Snap Server to a newer version of software.

•	Restore Help files that may have been lost, deleted, or damaged (as the result of a disk failure, for example).

Update Requirements

To update your Snap Server using Assist, you need the following. If you do not have these required items, contact Customer Support for assistance.

•	A configured Snap Server running software version 2.0 (or later). Such Snap Servers appear in green in the Assist Servers list.

•	Snap Server software or Help files in a Software Upgrade Package (.SUP) file.

The Snap Server CD-ROM includes three .SUP files that you can use to upgrade or restore your Snap Server to the original version software, as well as a virtual machine upgrade.

File name	Description
SNAP_HLP.SUP	Contains all the Help files required by the version software. You can use this file as part of the procedure to upgrade an older Snap Server to a newer version, or to restore the Help files should they become damaged as the result of a disk failure.
SNAP_SYS.SUP	Contains all the system and Help files required to run the version software.
SNAP_JVM.SUP	Contains the virtual machine needed to run applications based on Java technology.
Update Procedure

To update your Snap Server’s software from a .SUP file:

1	Perform a full backup of the files stored on the Snap Server.

2	Start Assist.

3	In the Servers list, select the server you want to upgrade. The server you are updating must appear in green, indicating that it has been configured and is running version 2.0 (or later) of the software.

4	Click Advanced, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The Advanced window appears.

5	Click the Upgrade Server tab.

6	Click Browse to locate the Snap Server upgrade (.SUP) file, then double-click the file name to display it in the Upgrade dialog box.

7	Click Apply to start the update process.

Assist displays a status bar that indicates the progress of the update and the percentage complete. The upgrade procedure can take some time, and will restart the server.


Using the Web-Based Administration Tool

You can configure the Snap Server and monitor its daily operation from a Web browser.

To start the Web-based Administration tool from Assist:

1	Select the server in the Servers list.

2	Click Web Browser.

3	Make a note of the server’s IP address; you may need it to connect to the server in the future.

4	Click Continue to start your Web browser and display the Snap Server main administration menu.

5	When asked, enter an administrator user name. (The default user names are administrator, root, and supervisor.) Enter the administrator password, if you have assigned one. Otherwise, leave the Password text box blank. (By default, there is no administrator password.)

6	Create a bookmark or favorite for the main Administration menu, so that you can return to it easily for server management.

To reconnect to the Snap Server’s main administration menu directly from your Web browser, use one of the following methods:

•	Select the bookmark or favorite you created, click Administration, and enter an administrator name and password.

•	Enter the server name in your Browser’s Location or Address box, click Administration, and enter an administrator name and password.

•	Enter the server’s IP address in your Browser’s Location or Address box, click Administration, and enter an administrator name and password.

Some networks are not set up to recognize a server name. They require you to use the server's IP address (not the server name) to connect to the Snap Server.


Quitting Assist

•	Click Close on the main window or the Assist menu to quit the Assist program.


TCP/IP Details

If you are not familiar with TCP/IP, it can seem complicated. This section introduces basic concepts, such as network classes, IP addressing, subnet masks, gateways, name resolution, and supernetting. These concepts will help you understand how TCP/IP networking works and how to set up TCP/IP on your Snap Server and other network devices.  For more details, see the Technical Reference.

Network Classes

There are three classes of TCP/IP networks: A, B, and C. Each class uses a different address format to identify subnets and devices within it. This topic mainly covers class C networks.

IP Addresses

A unique IP address identifies each device on the network.

It is important that each device have a unique IP address. When two devices have the same IP address, neither one can access the network. They can also prevent other devices from accessing the network.

•	A Class C IP address has the following format:

nnn.nnn.nnn.hhh

where nnn and hhh are numbers between 0 and 255 (0 and 255 are reserved values for host numbers). Each group of numbers separated by periods is called an octet.

In a Class C address, the first three octets represent the network’s address and must be between 192.1.1 and 223.254.254. The fourth octet identifies a specific system, or host, on a network. For example, in the IP address 192.168.45.2, the first three octets (192.168.45) identify the network, and the last octet (2) identifies a computer system (or network device). Other systems on the same network could have IP addresses such as 192.168.45.3 and 192.168.45.212.

•	A Class B IP address has the following format:

nnn.nnn.hhh.hhh

where nnn and hhh are numbers between 0 and 255. In a Class B address, the first two octets represent the network’s address and must be between 128.1 and 191.254. The remaining octets identify a specific system, or host, on a network.

•	A Class A IP address has the following format:

nnn.hhh.hhh.hhh

where nnn and hhh are numbers between 0 and 255. In a Class A address, the first octet represents the network’s address and must be between 1 and 126. The remaining octets identify a specific system, or host, on a network.

The Internet Assigned Numbers Authority (IANA) assigns network addresses, the first part of the IP address, for networks that are directly linked to the Internet. Network addresses are also known as subnet addresses.

Because the IP address for a computer (or any network device) needs to be unique, host addresses are typically assigned automatically, using DHCP. In most cases, the network administrator is responsible for IP address assignment policy on a TCP/IP network.

IP Subnet Masks

The subnet mask indicates which portion of the IP address is used to identify the local network or subnet.

A standard class C network has a subnet mask of 255.255.255.0. This mask indicates that the first three octets are used to identify the subnet, and the last octet is used for the host number. The number of IP addresses that you can assign to hosts on your network is called the IP address space. The address space of a class C network is 254. Both class A networks (subnet mask 255.0.0.0) and class B networks (subnet mask 255.255.0.0) have much larger IP address spaces.

You can use a subnet mask to divide your network into smaller logical subnets or to combine multiple contiguous networks into a single larger network.

TCP/IP Default Gateway (Router)

A gateway (or router) is a system that connects a network with one or more other networks. A gateway can be a dedicated network device, or a standard computer with multiple network interface cards.

In a TCP/IP network that has multiple subnets, gateways forward messages from one subnet to another. When a host needs to transmit a message to a host located on a different subnet, it sends the message to a gateway. The gateway routes the message to its final destination.

Most TCP/IP networks have at least one gateway. When you configure a network device (for example, a Snap Server or a computer) and you want it to be able to communicate with other devices outside of its subnet, you need to identify at least one TCP/IP gateway (a default gateway). You can identify the gateway by its IP address.

Automatic IP Address Assignment (DHCP, RARP, BOOTP)

The DHCP, RARP, and BOOTP network services automatically configure IP addresses for devices on a network. In particular, Windows NT servers and most UNIX systems support automatic addressing with DHCP. Automatic addressing with DHCP makes it easier to set up TCP/IP networks for the following reasons:

•	It prevents conflicting IP address assignments.

•	It eliminates the need to track each IP address that has been assigned to a computer system.

•	It allows you to share your IP address space more efficiently because only those who are actively using the network are actually assigned an IP address.

DHCP lets individual computers lease an IP address for some predefined amount of time (specified in the DHCP server configuration). If a system disconnects from the network for a short period of time, it usually is reassigned the same IP address when it reconnects. If it disconnects for an extended period of time, it may be assigned a different IP address. If you are using DHCP to assign an IP address to your Snap Server, this assignment is likely to remain the same, unless you turn the server off overnight or during the weekend.

TCP/IP Name Resolution (DNS)

When a network application such as a Web browser needs to locate a TCP/IP host by name, it looks up its IP address. The process of converting a host name to an address is called name resolution. On most TCP/IP networks, the Domain Name System (DNS) server performs name resolution.

Your network administrator is typically responsible for configuring the DNS service by providing host names and corresponding IP addresses. Network devices can be located by name when they have been properly configured in the DNS service. A user's computer can use DNS only if it has been properly configured with the address of the DNS server.

If your network’s DNS server has been configured to recognize the name of your Snap Server, you can use the server’s name to connect to it from a Web browser. If your network does not have a DNS server, or this server cannot recognize the name of Snap Server, you must use the server’s IP address to connect to it.

TCP/IP Name Resolution in Microsoft Networks (WINS)

As an alternative to DNS for name resolution, Microsoft networking offers WINS (Windows Internet Naming Service). This service is similar to DNS, and performs most of the same functions. In some networks, the two services work together. However, not all networks use WINS. If there is no WINS server, Microsoft Networking uses name resolution broadcasts.

When you specify a WINS server address for the Snap Server, it automatically registers its name and IP address with the WINS service. When you use network protocols and applications that support WINS, you can connect to the server using its name. Other protocols and applications (such as Netscape Communicator) might require you to use the IP address instead.

Classless InterDomain Routing (Supernetting)

If you have a set of contiguous class C subnet addresses assigned for your use (such as 192.168.2.0 and 192.168.3.0), you can combine these into a single, larger subnet with a technique known as Classless InterDomain Routing (CIDR) or supernetting. CIDR allows you to combine two or more contiguous subnet addresses to increase the number of IP address available beyond the limitation of a particular class.

For example, two class C networks, such as 192.168.2.0 and 192.168.3.0 can form a single IP network, with a subnet address of 192.168.2.0/23, a subnet mask of 255.255.254.0, and over 500 usable IP addresses. Similarly, four class C networks such as 192.168.4.0 through 192.168.7.0 can form a single IP network, with a subnet address of 192.168.4.0/22, a subnet mask of 255.255.252.0, and over 1000 usable IP addresses.


Using a Large User / Group List
Using Large Domain User/Group Lists

It is strongly recommended that you do not use this feature unless you require it. Some NT domain controllers maintain large numbers of users and user groups. Due to a limitation of the Snap Server, only 2,200 users and 2,200 user groups can be automatically downloaded from an NT domain controller. Assist can download large domain lists and upload them to the Snap Server. In order to use this feature, your software version and security and network settings must support it.

You can only use this feature with Assist from a workstation running Windows NT or Windows 2000. This workstation must be configured to belong to the same domain as the Snap Server.

To import a large user or user group list for use with the Snap Server:

1	In the Servers list, select the server into which you want to import a large domain user and user group list.

2	Click Advanced, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The Advanced window appears.

3	Click Large User/Group List to display the User List tab. The NT security domain is displayed on this tab.

4	Enable the Import User/group list from Large Domain checkbox and click Refresh.

Important:  The Snap Server does not automatically refresh the Large Group/User List. Do this manually by clicking Refresh.

Changing the Security Settings

You may need to change security settings before incorporating a large user or user group list into your Snap Server configuration. If this is the case, a button labeled "Security Settings" will appear. This launches the Web-based Administration tool. Use this tool to make the needed security changes.

Once the security changes are made, close Assist and restart it. This refreshes the Large User list.

Command Line Utility

You can also use the Assist command line utility to shorten the amount of time needed to refresh the Large Groups/User List.


Manually Adding the Date

To manually set the date for your Snap Server:

1	Select the current month, day, and year from the corresponding lists.

2	Click Refresh to update the date fields with the settings in use on your computer.

3	Click Next to proceed to setting the time.


Manually Setting the Time

To manually set the time for your Snap Server:

1	Select the hours, minutes, seconds, and AM or PM from the corresponding lists.

2	Select your time zone from the Time Zone list.

3	Click Refresh to update the time fields with the settings in use on your computer. Note that Refresh does not automatically update time zone or daylight saving time settings.

4	Select Automatically Adjust Clock For Daylight Saving Changes if you want the time to update automatically when daylight saving time begins or ends.

5	Click Apply to apply your changes.

6	Click Next to proceed to assigning the server's TCP/IP settings.


Administrator Users

The default user names are administrator, root, and supervisor.  These predefined users are members of the ADMIN user group. Use the Web-based Administration tool to create new users and add them to the ADMIN user group.


Administrator Password

Enter the password you have assigned for the Snap Server administrator users to share. You can assign the administrator password with the Assist Initial Setup Wizard. If you have not assigned an administrator password, leave the Password text box blank when you log in.


Snap Server Documentation

To access all Snap Server documentation, click Documentation from the main Assist window. Assist immediately takes you to the folder containing all documentation in your selected language. You can now open any document desired.

If necessary, use the Viewer selection to install or open the correct viewer type for the documentation selected.


Viewing Version Information

To view hardware and software version information:

1	In the Servers list, select the server whose information you want to view. The server must appear in green, indicating that it has been configured.

2	Click Advanced, enter an administrator user name and the password you have assigned to the administrator users, and click OK. The Advanced  window appears.

3	Click Version Information to display the version information.

This field	Indicates
Server #	The server number. This may be helpful if you have renamed the server from its default and need to quickly find the server number.
Software Version	The server's software version number. The version numbers let you see whether or not certain functionality is available for your server.
Hardware Version	The server's hardware version number.
BIOS Version	The server's BIOS version number.
4	Click Browse to locate the Snap Server upgrade (.SUP) file, then double-click the file name to display it in the Upgrade dialog box.

5	Click Upgrade to start the update process.

Assist displays the version information for the server.


Finding Servers by Name

To search for a Server by name:

1	Click Find Server on the Assist menu to display the Find Server dialog box.

2	In the Server Name text box, enter the name of the Snap Server you want to locate.

3	In the User text box, enter the Administrator user name.

4	In the Password text box, enter the Administrator password, if you have assigned one. Otherwise, leave the text box blank.

5	Click OK to start searching for the Snap Server or Cancel to close the dialog box and return to the main Assist window.


Performing the Initial Setup

If your server has never been configured, the server icon appears yellow on the server list, and the Initial Configuration wizard button is available to you.

When you click the Initial Configuration button, you are guided through a series of steps that configure your server. Configuration is set for:

•	Server Name

•	Administrator Password

•	Date and Time

•	TCP/IP (if no DHCP, BOOTP, or RARP is used)

•	Language Selection

Once the wizard is completed and the settings are selected, the server is considered "configured" and its icon changes from yellow to green.

Advanced configuration can now be performed from the Web-based Administration tool.


Setting the Language

If a language is available to Assist and to the Snap Server, that language appears in the selection box at the top of the menu dialog. You must have the proper language libraries installed in order for the language to be supported.

Select the language you want Assist to display from the pull-down list of languages.  Setting language during the initial configuration is important, because the language you select will be used as the default language for the server.


Updating Large Domains via command line

On a Windows 2000, NT 4.0, and XP computer, you can use command line utility to update large groups and domains. The workstation must have network access to the Snap server to be updated and to the PDC. The server must have a Microsoft Domain defined and enabled.  If large user/group lists are not enabled, the utility updates the server and enables large lists.

UGUpdate can be run from a batch file or scheduled automatically.

To use this utility, open a shell prompt and type in the UGUpdate command.  Using the command UGUpdate, the utility takes the parameters:

•	SnapName | ipAddress – the server name or IP address to update

•	AdminPassword - administrator password on the server to be updated

•	PDCName | IpAddress - name of the primary domain controller on the network from which to retrieve the user/group list.

For example, to update the users and groups for a Snap Server with the name SNAP30123, the administrator password of Everyday365, and a PDC named WinPDC, type the following into the command line:

     UGUpdate SNAP30123 "Everyday365" WinPDC

and press Enter.

The utility shows the message "SUCCESS" once the update is completed successfully. If the update was not successful, the utility shows the message "FAILED" and the reason for the error is displayed.

Output status can be added to a log file, using the standard command prompt redirection.

To send the output to the log file in the example above, you would enter the command as:

UGUpdate SNAP30123 "Everyday365" WinPDC >>logfile.txt

If the administrator user has no password, the empty password can be defined by two double quotes. It is strongly recommended that all administrator user accounts have passwords.


Updating Snap Servers via Command Line

If you prefer to update the Snap Server OS from a command line, or want to write a script or batch file to update multiple Snap Servers automatically, use the OSUpdate program. The workstation must have network access to the Snap server to be updated.

Using the command OSUpdate, the utility takes the following parameters. These parameters must be used in the order shown below:

ipaddress - server name or IP address to update

Administrator Password - The password of the Administrative user

Supfile name - The name of the .SUP update file to apply

For example, to update a Snap Server with the name SNAP30123,  an administrator password of Everyday365, and the current OS SUP file, type the following into the command line:

OSUpdate SNAP30123 "Everyday365" SNAP_SYS.SUP

and press Enter.

Output status can be added to a log file, using the standard command prompt redirection. To send the output to the log file in the example above, you would enter the command as:

OSUpdate SNAP30123 "Everyday365" SNAP_SYS.SUP >>logfile.txt

If the administrator user has no password, the empty password can be defined by two double quotes. It is strongly recommended that all administrator user accounts have passwords.

On successful completion of the update, the program returns a zero (0). If any other integer is returned, there has been an error.

To view error codes, type osupdate without arguments in the command line and press Enter.


Command Line Utilities

There are two command line utilities that make automating updated easier. Before you can use the included command line utilities OSUpdate and UGUpdate, you need to install the utilities on your computer.

To install the provided utilities:

1.	Insert your Snap Server User CD into the CD-ROM drive.

2.	Using Explorer, locate the file Util_Zip.exe. It should be located at the root (the highest level in the directory hierarchy) of the CD.

3.	Copy UTIL_ZIP.EXE from the CD into the directory that  you want to install the utilities.

4.	Double-click the filename.  The installation will begin automatically. All the files needed to use the utilities are included in the installation.

5.	UTIL_ZIP extracts the files to the current directory, at which time you can use them as described.


running assist
Running Assist from a Hard Drive

If you find that you use Assist often, you can copy the program onto your hard drive and run it from there. It is important to note that Assist requires no installation.

To use Assist from a hard drive:

1.	Insert the Assist CD-ROM into your CD-ROM drive.

2.	Use the Drag and Drop feature to drag the contents of the CD-ROM onto the appropriate hard drive location.

3.	To use the documentation, create a subdirectory in the Assist program folder. Make sure to name this folder "Manual".

4.	Copy all of the contents from the Manual folder on the CD-ROM into the Manual subfolder of your new Assist directory.

Run Assist just like you normally do.  To start Assist, double-click the file ASSIST.EXE.