Read Me First   
Finding Information about your Snap Server
This document lists the resources you can access for more information about the operation of your Snap Server.
Tip For the latest version of all Snap Appliance documentation and software, visit http://www.snapappliance.com/support.
SnapOS Release Notes
The Release Notes contain important or late-breaking information, corrections, and issues concerning the operation of your Snap Server.
Snap Server Upgrade Guide
The Upgrade Guide provides procedures for upgrading your Snap Server to the latest version of the SnapOS software, as well as to the latest version of the Virtual Machine software.
S2S Release Notes
Server-to-Server Synchronization (S2S) is Java-based data replication software that copies the contents of a share from one (source) Snap Server to share on one or more different (destination) Snap Servers. The S2S Release Notes provide information on software prerequisites, procedures, and issues related to the installation and operation of the S2S software on your Snap Server.
Administrator Guide
The Snap Server Administrator Guide (1100 / 2200 / 4100), available in PDF format, provides general information on the setup and configuration of your Snap Server.
Tip In order to open and print PDF files, you must have Adobe Acrobat™ Reader installed. This program can be downloaded free of charge from Adobe at http://www.adobe.com.
Resolving Problems
Snap Appliance provides several ways to resolve issues with the configuration or operation of your Snap Server. You can find the all of the following resources at http://www.snapappliance.com/support.
Knowledge Base — The Knowledge Base (KB) is an archive of Snap Server issues and their resolutions. Searching the Knowledge Base is the fastest way to get the information you need.
Technical Reference — The Technical Reference is a collection of specifications and troubleshooting information about your Snap Server.

Technical Support — If neither of the above resources resolves your issue, you can contact technical support directly at 1.888.338.SNAP (7627) (North America) or +31 20-607-3720 (International). In order to assist you, our staff needs the following information: your model, server, and OS version numbers; a description of the issue; any conditions, programs, or other factors that may be contributing to the issue; and the steps needed to reproduce the problem.

Copyright Notice

Copyright © 2003, Snap Appliance, Inc. All rights reserved.

Information in this document is subject to change without notice and does not represent a commitment on the part of Snap Appliance or any of its subsidiaries. The software described in this document is furnished under a license agreement. The software may be used only in accordance with the terms of the license agreement. It is against the law to copy the software on any medium. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the express written permission of Snap Appliance, Inc.

Trademarks

Snap Appliance, the Snap Appliance logo, Snap Server, the Snap Server logo, SnapOS, and GuardianOS are trademarks or registered trademarks of Snap Appliance, Inc. registered in the U.S.A. and other countries.

Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their respective companies. Snap Server is a trademark of Snap Appliance, Inc. DataKeeper is a trademark of PowerQuest Corporation. Backup Express is a trademark of Syncsort Incorporated. Windows, Windows NT, Internet Explorer, and Active Directory are registered trademarks of Microsoft Corporation. Java and Solaris, are registered trademarks of Sun Microsystems, Inc. Netscape is a registered trademark of Netscape Communications Corp. AppleShare, AppleTalk, Macintosh, and MacOS are registered trademarks of Apple Computer. AIX is a registered trademark of IBM Corporation. OpenView and HP-UX are trademarks or registered trademarks of Hewlett-Packard Company. BrightStor, Unicenter TNG, ARCserve, InoculateIT, and Unicenter are trademarks or registered trademarks of Computer Associates, Inc. Smart UPS and APC are registered trademarks of American Power Conversion Corporation. UNIX is a registered trademark of The Open Group. XFS is a trademark of Silicon Graphics, Inc. Backup Exec, VERITAS NetBackup BusinessServer, and VERITAS NetBackup DataCenter are trademarks or registered trademarks of VERITAS Software Corporation. Legato NetWorker is a trademark of Legato Systems, Inc. Linux is a registered trademark of Linus Torvalds. All other brand names or trademarks are the property of their respective owners.

Revisions

Snap Appliance, Inc. provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Snap Appliance and its subsidiaries reserve the right to revise this publication and to make changes in the content hereof without the obligation of Snap Appliance to notify any person of such revision or changes.